At VYAAPAR VAULT PRIVATE LIMITED, we value your satisfaction and are committed to ensuring that you have a pleasant shopping experience with us. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please review our detailed returns, refunds, and exchange policy below to guide you through the process.

1. Returns

We offer a 7-day return window from the date you receive your order, so you have time to evaluate your purchase. Here’s what you need to know about initiating a return:

• Eligibility for Return:
  To be eligible for a return, the product must meet the following criteria:

  • The item is unused, and in the same condition that you received it.

  • The item must be in its original packaging, including any labels, tags, or seals that were attached when it was shipped.

  • If the product has been damaged or used, it cannot be returned due to hygiene and safety reasons (such as opened cleaning liquids or used items).

• Non-returnable Items:
  For safety and hygiene reasons, certain items such as opened cleaning liquids, damaged containers, or used products are not eligible for return.

• How to Request a Return

  • To initiate a return, please email us at vyaparvaultpvt@gmail.com. Kindly include the following in your email:

  • Order number

  • Reason for return (brief description)

  • Product images (if applicable, for easier processing)

• Once we receive your request, we will review the details and send you instructions on how to proceed with the return.
  
  

2. Refunds

We want to make the refund process as smooth and efficient as possible. After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Here’s how it works:

• Refund Processing Time:
  If your return is approved, your refund will be processed within 5–7 business days. The refunded amount will be credited to the original method of payment used for the purchase.

• Non-refundable Shipping Charges:
  Please note that shipping charges (if applicable) are non-refundable, even if you return the product.

• Partial Refunds:
  If the returned item shows signs of being used, damaged, or missing components, we reserve the right to issue a partial refund or deny the return.

• Refund Options:

  • Upon approval, you will receive the refund to your original payment method. If applicable, the refunded amount may take 5–10 business days depending on your financial institution.
    
    

3. Exchange Policy

We understand that sometimes you may need a different size or variant of the item you ordered. We are happy to offer exchanges under the following circumstances:

• Eligibility for Exchange:
  We only replace items if they are defective, damaged, or incorrect (e.g., wrong size, wrong product, etc.).

• How to Request an Exchange:
  If you received a defective or incorrect item and wish to exchange it for the same product or another variant, please email us at vyaparvaultpvt@gmail.com with the following details:

  • Order number

  • Images of the defect or issue

  • Preferred exchange option (same item, different variant, or size)

• Once we receive your request, we will work swiftly to arrange the replacement at no additional cost to you.

  
  

4. Cancellations

We strive to process orders as quickly as possible, but we understand that sometimes you may need to cancel your purchase. Here are the details:

• Order Cancellation Before Dispatch:
  You can cancel your order before it is dispatched by contacting our customer support team. Once the order is shipped, it cannot be canceled.

• Order Cancellation After Dispatch:
  If the order has already been shipped, the cancellation is not possible. In such cases, please follow our return process after receiving the item.

• Refunds on Canceled Orders:
  If you have made a payment and then canceled the order before it was dispatched, a full refund will be issued, minus any transaction charges (if applicable).
  

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item, we apologize for the inconvenience and are committed to resolving the issue promptly. Here’s what you should do:

• How to Report Damaged or Wrong Items:
  Please contact us within 48 hours of receiving the product. Provide the following:

  • Order number

  • Clear images of the damaged or incorrect item

  • Images of the packaging (to help us understand the extent of the damage during shipping)

• Once we receive your email, we will arrange for a replacement or process a refund based on your preference.
  
  

6. Return Shipping Process
Returning an item is easy and hassle-free with the following steps:

• Packing Your Return:

  • Ensure the item is in its original packaging, with all tags, labels, and seals intact.

  • Place the item securely in a shipping box to avoid any damage during transit.

• Shipping Your Return:

  • Contact us at vyaparvaultpvt@gmail.com to get the return shipping details.

  • You will be provided with a return shipping label or instructions on how to ship the item back.

• Tracking Your Return:
  Once we receive your return, you can track the status of your refund or exchange request through your order history.

  
  

7. Contact Us

If you have any questions, concerns, or need assistance regarding returns, refunds, or exchanges, don’t hesitate to reach out to our customer service team. We’re here to help!

VYAAPAR VAULT PRIVATE LIMITED
📍 B-1225 Dev Atelier, Near Anand Nagar Cross, Vejalpur Prahladnagar, Ahmedabad - 380015
📞 +91 9909009479
✉️ vyaparvaultpvt@gmail.com